At Pastel Palette, we take great care in creating high-quality custom apparel just for you. Due to the personalized nature of our products, we have a limited return policy to ensure fairness and sustainability for our small business.

1. Returns & Exchanges (For Non-Customized Items)
We accept returns or exchanges only for non-custom, in-stock items (e.g., standard accessories like stickers or tote bags), provided:

· The item is unused, unwashed, and in its original packaging.
· You contact us within 7 days of receiving the item.
· The return is initiated within 14 days of delivery.
· The item is not marked as “Final Sale” or part of a limited edition.

2. Custom & Personalized Items
All personalized, customized, or made-to-order items (including printed T-shirts, shirts, and accessories with custom designs) are FINAL SALE.
We cannot accept returns, exchanges, or offer refunds for these items unless there is a manufacturing defect or error on our part.

3. Manufacturing Defects & Errors
If you receive a damaged, defective, or incorrectly printed item (due to our error), please contact us within 48 hours of delivery at:
📧 pestalpalettelk@gmail.com
Please include your order number, photos of the issue, and a brief description. We will arrange a free replacement or refund once the issue is verified.

4. Refund Process

· Approved refunds will be processed to the original payment method within 7–10 business days.
· Shipping costs are non-refundable.
· You are responsible for return shipping costs unless the return is due to our error.

5. How to Initiate a Return

1. Email us at pestalpalettelk@gmail.com with your order number and reason for return.
2. We will provide you with a Return Authorization Number and instructions.
3. Ship the item to the address we provide. Returns sent without authorization may not be accepted.

6. Late or Missing Refunds
If you haven’t received your refund within 10 business days, please:

· Check your bank account again.
· Contact your credit card company or payment provider.
· If the issue persists, email us at pestalpalettelk@gmail.com

7. Questions?
If you have any questions about our return policy, please contact us:
📧 pestalpalettelk@gmail.com

At Pastel Palette (Pvt) Ltd, we are driven by a singular mission: to provide customers with personalized, high-quality apparel that reflects individual style through custom design work. We believe that clothing is not just a means of covering the body but a powerful tool for self-expression and making a personal statement.

1. Curate Unique Designs: We are committed to offering a range of apparel that stands out. Unlike standard retail options, our mission is to provide unique, creative designs that aren’t available elsewhere. Our design and branding are managed in-house to ensure that every piece maintains uniqueness and consistency.

2. Quality Craftsmanship: We prioritize quality in every product we deliver. Our apparels are made from high-quality material, and we utilize a printing process that ensures durability. Our dedication to quality ensures that each t-shirt and garment is designed to last, justifying the premium nature of customization.

3. Celebrate Individuality: Fashion is a personal language, and we celebrate the diversity of individual styles. Our mission is to provide a platform where young adults and businesses alike can find or create custom clothing that aligns with their specific needs and personal identity.

4. Customer Empowerment: We strive to empower our customers to make their own statements through the products they buy. By offering customization, we allow you to take control of your style. Whether for personal use or promotional purposes, we are here to turn your vision into reality.

5. Community Engagement: Pastel Palette is more than just a place to shop; it’s a community. Our vision is to create a strong community through social media platforms like Facebook and Instagram. We actively engage with our audience to share inspiration, build brand loyalty, and foster a sense of belonging.

6. Innovation and Convenience: In a fast-paced world, we embrace technology to make your experience smoother. We have launched an easy-to-navigate WordPress website that allows you to browse, select, and customize your orders conveniently from anywhere.

At Pastel Palette (Pvt) Ltd, our mission is not just about selling clothes; it’s about helping you reflect your individual style. Join us on this journey as we become a leading brand in the custom clothing sector.

Pastel Palette – Terms & Conditions

Welcome to Pastel Palette. These Terms & Conditions govern your use of our website pestalpalette.lk and all purchases made through our platform. By accessing our site or placing an order, you agree to be bound by these terms.

1. General Information

Pastel Palette (PVT) Ltd. is a custom apparel brand based in Colombo, Sri Lanka. Our website allows customers to purchase custom-designed clothing and accessories.

2. Ordering & Customization

· All orders are subject to availability and acceptance.
· Customized/personalized items cannot be returned or exchanged unless defective or incorrectly fulfilled by us.
· You are responsible for providing accurate customization details (text, design placement, sizes, etc.). We are not liable for errors due to incorrect customer input.
· Order confirmation does not guarantee final acceptance. We reserve the right to cancel any order due to unforeseen circumstances.

3. Pricing & Payment

· All prices are listed in Sri Lankan Rupees (LKR) and include applicable taxes unless stated otherwise.
· We accept payments through secure third-party gateways. Payment must be completed before order processing begins.
· Prices are subject to change without prior notice.

4. Shipping & Delivery

· We ship within Sri Lanka. Delivery times are estimates and not guaranteed.
· Shipping costs are calculated at checkout and are non-refundable unless the order is canceled by us.

5. Returns, Refunds & Exchanges

· Please refer to our Return Policy (available at pestalpalette.lk/returns) for detailed information.
· Customized items are final sale unless defective.
· Refunds are processed to the original payment method within 7–10 business days after approval.

6. Intellectual Property

· All designs, logos, and website content are owned by Pastel Palette and protected by copyright.
· You may not reproduce, distribute, or use our designs for commercial purposes without written permission.

7. Limitation of Liability

Pastel Palette is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

8. Privacy

Your privacy is important to us. Please review our Privacy Policy (available at pestalpalette.lk/privacy) to understand how we handle your data.

9. Governing Law

These terms are governed by the laws of Sri Lanka. Any disputes shall be resolved in the courts of Colombo.

10. Changes to Terms

We may update these Terms & Conditions from time to time to reflect changes in our business practices, legal requirements, or regulatory environment. Any updates will be posted on this page with the revised effective date.

11. Contact Information

For questions regarding these terms, please contact:

📧 Email: pastelpalettelk@gmail.com